7j999 Privacy Policy

7j999 collects the following types of information:

1.1 Identity Information

• Full name and date of birth
• National ID number or passport number (when verification is required)
• Email address
• Mobile number
• Current residential address

1.2 Financial Information

• bKash, Nagad, Rocket or Upay account numbers (for transaction purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Activity Information

• Gaming history and betting records
• Time spent on the platform and usage patterns
• Login times, IP addresses, and device information
• Customer support messages and complaint records

1.4 Technical Information

• Browser type and version
• Operating system
• Device identifier (Device ID)
• Cookies and session data

We collect information in the following ways:

The collected information is used for the following purposes:

3.1 Providing Services

Information is used to manage your account, process deposits and withdrawals, keep gaming services active, and provide bonuses and promotions.

3.2 Identity Verification and Fraud Prevention

We follow legal obligations to prevent money laundering (AML) and other financial crimes. Information is used to confirm the validity of each account and to block unauthorized access.

3.3 Customer Support

Your account history and previous communications are used to resolve your complaints or questions quickly and effectively.

3.4 Responsible Gaming

Players' gaming habits are monitored to identify problematic behavior and provide timely support. This is part of our responsible gaming commitment.

3.5 Platform Improvement

Analytical data is used to improve your experience, add new features, and resolve existing issues.

3.6 Fulfilling Legal Obligations

Information may be stored and disclosed as necessary to comply with applicable laws, regulations, and regulatory directives.

7j999 uses industry-standard technology to protect your information. All our connections are secured with SSL (Secure Sockets Layer) encryption, which means all data transmitted between your browser and our servers remains encrypted.

4.1 Security Measures

• TLS/SSL encryption — all data transmissions are secured
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication option
• Regular security audits and penetration testing
• Firewall protection to prevent unauthorized access to servers

4.2 Retention Period

Your information is stored for as long as your account is active. Even after account closure, certain information may be retained for a minimum of five (5) years for financial and legal reasons. This period is determined by applicable laws and regulatory requirements.

4.3 Steps in Case of a Security Breach

If a data breach occurs and poses a risk of harm to your rights, we will notify you by email as soon as possible and provide guidance on the necessary protective steps to take.

7j999 does not sell your personal information to third parties. However, limited information may be shared in the following situations:

5.1 Payment Processors

Only the minimum information required to complete transactions is shared with payment gateways such as bKash, Nagad, Rocket, and Upay, and with banking partners.

5.2 Gaming Software Providers

Providers such as Pragmatic Play, Spribe, JILI, and PG Soft process specific session data in order to operate games. These providers follow their own privacy policies.

5.3 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from government authorities, or legal obligations. In such cases, we disclose only the minimum amount of information legally required.

5.4 Fraud Prevention Agencies

Information may be shared with authorized agencies for the purposes of anti-money laundering (AML) and fraud detection. This is for the protection of both us and you.

Except in the cases listed above, your personal information is not given to any third party without your prior consent.

7j999 uses cookies to keep the website running smoothly and to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions and security verification.
• Functional Cookies: Remember your language preferences, theme settings, and other personalized settings.
• Analytical Cookies: Collect information such as how many users are viewing which pages and how long they stay, to help improve the platform.

6.2 Managing Cookies

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some important features of the platform from working.

As a user of 7j999, you have the following rights regarding your own information:

7.1 Right to Access Information

You may ask us what information we have collected about you, how we are using it, and with whom we have shared it.

7.2 Right to Correct Information

You may contact us to correct any inaccurate or incomplete information held in your account.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal retention obligations.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes.

7.5 Right to Data Portability

You may request a copy of the information related to your account.

To exercise any of the above rights, email us at [email protected]. We will try to respond within 30 business days.

If you wish to close your 7j999 account, please submit a request through 24/7 live chat or by emailing [email protected].

After account closure, we will take the following steps:

• The account will be deactivated and you will no longer be able to log in.
• Marketing communications will be stopped.
• Information required for financial and legal reasons will be retained for the specified period.
• Remaining information will be securely deleted or anonymized.

To learn more about self-exclusion and account limit options as part of responsible gaming, please visit our Responsible Gaming page.

7j999 is intended only for individuals aged 21 or older. We do not knowingly collect personal information from any minor. An age verification process is in place during registration.

If we learn that a minor has opened an account on our platform, we will immediately close that account and delete the collected information.

If you believe a minor is using our platform, please contact us at [email protected].

7j999 may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notice will be sent to the registered email address.
• The date on which the revised policy takes effect will be clearly stated.

If you continue using the platform after the changes, you will be considered to have agreed to the updated policy. Please visit this page regularly.

If you have any questions, comments, or requests regarding this privacy policy, please contact us in the following ways:

Your privacy is important to us. We are committed to resolving every request with honesty and promptness.